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FAQ of "No.1 Mobile Broadband (in volume)"
- What is No.1 Mobile Broadband Service?
- What are the devices and methods needed for No.1 Mobile Broadband Service?
- Since 2G also supports Internet surfing, why should I change to No.1 Mobile Broadband Service and what are the advantages for changing?
- Is No.1 Mobile Broadband Service available everywhere?
- What is the highest download speed of No.1 Mobile Broadband Service?
- Do you need to change a SIM Card to use No.1 Mobile Broadband Service?
- Could I apply for No.1 Mobile Broadband Service if I subscribed for "Just One SIM" Service?
- How many plans are there for the "No.1 Mobile Broadband (in volume)"?
- What is the lowest monthly charge of "No.1 Mobile Broadband (in volume)" and what does it include?
- What is the monthly charge of the unlimited "No.1 Mobile Broadband Plan 5 (in volume)" and what does it include?
- Is there any free Wireless Broadband – Wi-Fi Usage of No.1 Mobile Broadband Service?
- What is the extra charge of the "No.1 Mobile Broadband (in volume)"?
- How can I as a No.1 Mobile Broadband Service Customer reset or change the Wi-Fi Password?
- Is there any extra charge for the "No.1 Mobile Broadband (in volume)"? If so, what are they?
- What is the Local Data Usage upper limit charge?
- What does Local Data Usage upper limit charge of the "No.1 Mobile Broadband (in volume)" include?
- How do you count the charge while using No.1 Mobile Broadband Service at overseas?
- If I am a current 3G Package Plan Customer and wish to subscribe for the "No.1 Mobile Broadband (in volume)", how will the data usage be consumed?
- Where can I check the remaining monthly free data usage?
- What will happen if you receive a call while using No.1 Mobile Broadband Service?
- What are the plans for No.1 Mobile Broadband Service?
- What is the difference between "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
- Which plan should I choose, "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)" that is best for me?
- Is there any difference of speed for "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
- Are the monthly Wireless Broadband – Wi-Fi Usage of "No.1 Mobile Broadband Plan 5 (in volume)" and "No.1 Mobile Broadband Plan 5 (in time)" unlimited?
- Could I subscribe for the "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)" at the same time?
- Are there any plans of No.1 Mobile Broadband Service that charge based on time and usage?
- How can I check if I had subscribed for the "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)"?
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FAQ of "No.1 Mobile Broadband (in time)"
- What is No.1 Mobile Broadband Service?
- What are the devices and methods needed for No.1 Mobile Broadband Service?
- Since 2G also supports Internet surfing, why should I change to No.1 Mobile Broadband Service and what are the advantages for changing?
- Is No.1 Mobile Broadband Service available everywhere?
- What is the highest download speed of No.1 Mobile Broadband Service?
- Do you need to change a SIM Card to use No.1 Mobile Broadband Service?
- Could I subscribe to both "Friends & Family" Plan and "No.1 Mobile Broadband (in time)"?
- Could I apply for No.1 Mobile Broadband Service if I subscribed for "Just One SIM" Service?
- How many plans are there for the "No.1 Mobile Broadband (in time)"?
- What is the lowest monthly charge of "No.1 Mobile Broadband (in time)" and what does it include?
- What is the monthly charge of the unlimited "No.1 Mobile Broadband Plan 5 (in time)"?
- Is there any free Wireless Broadband – Wi-Fi Usage of No.1 Mobile Broadband Service?
- What is the extra charge of the "No.1 Mobile Broadband (in time)"?
- How can I as a No.1 Mobile Broadband Service Customer reset or change the Wi-Fi Password?
- Is there any extra charge for the "No.1 Mobile Broadband (in time)"? If so, what are they?
- What is the Local Data Usage upper limit charge?
- What does Local Data Usage upper limit charge of the "No.1 Mobile Broadband (in time)" include?
- Does the free usage of "No.1 Mobile Broadband (in time)" include local and roaming usage?
- As a "No.1 Mobile Broadband (in time)" Customer, can I access CTM WeWAP?
- What services are free if I have the "No.1 Mobile Broadband (in time)"?
- What services are not applicable to "No.1 Mobile Broadband (in time)"?
- How do you calculate the charge while using No.1 Mobile Broadband Service in overseas?
- Where can I check the remaining monthly free data usage?
- Can I as a "No.1 Mobile Broadband (in time)" Customer make calls as normal 3G Package Plan Customers?
- What will happen if I receive a call while using No.1 Mobile Broadband Service?
- What are the plans for No.1 Mobile Broadband Service?
- What is the difference between "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
- Which plan should I choose, "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)" that is best for me?
- Is there any difference of speed for "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
- Are the monthly Wireless Broadband – Wi-Fi Usage of "No.1 Mobile Broadband Plan 5 (in volume)" and "No.1 Mobile Broadband Plan 5 (in time)" unlimited?
- Could I subscribe for the "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)" at the same time?
- Are there any plans of No.1 Mobile Broadband Service that charge based on time and usage?
- How can I check if I had subscribed for the "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)"?
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"Net's Go" FAQ
- What is "Net's Go" Mobile Broadband Service?
- What is the main difference between the "Net's Go" Mobile Broadband Service and 3G Data Service (in time) / (in volume)?
- What equipment do I need to have prior to subscribing to the "Net's Go" Mobile Broadband Service?
- Can I use the "Net's Go" Mobile Broadband Service anywhere?
- Do I need to change my SIM card when using the "Net's Go" Mobile Broadband Service?
- If I currently have the "Just One SIM" Service subscription, can I also apply for the "Net's Go" Mobile Broadband Service?
- What is the monthly service charge for the "Net's Go" Mobile Broadband Service and what is included in the package?
- Once all the inclusive usages in the "Net's Go" Mobile Broadband Service Package are used up, how much will the additional usages be charged?
- How do I resend password or change password for Wi-Fi of the "Net's Go" Mobile Broadband Service?
- What other types of charges, if any, may incur once I subscribe and use the "Net's Go" Mobile Broadband Service?
- What is the upper limit charge of Local Data Usage?
- What is being included in the "Net's Go" Mobile Broadband Service Local Data Usage upper limit charge?
- How will I be charged if I'm using the "Net's Go" Mobile Broadband Service overseas?
- How do I check my monthly free data usages?
- What will happen if I receive an incoming call while I'm using the "Net's Go" Mobile Broadband Service?
- Can I subscribe to the "Net's Go" Mobile Broadband Service and "No.1 Mobile Broadband (in time) / (in volume)" at the same time?
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FAQ of "No.1 Mobile Broadband (in volume)"
- What is No.1 Mobile Broadband Service?
The No.1 Mobile Broadband Service enables you to surf the Internet via supporting devices in both indoor and outdoor by using methods that is similar to general broadband. With this service, you can go online to view various websites, such as Facebook, YouTube, Yahoo, etc... or use the CTM Mobile Service, such as Mobile MSN, Mobile TV, etc...
- What are the devices and methods needed for No.1 Mobile Broadband Service?
The main devices are dependent on the method that you choose. The main devices and methods are:
(1). A 3G SIM Card and a 3G handset
(2). A 3G SIM Card, a 3G Data Card (HSPA) and a Netbook / Notebook
(3). A 3G SIM Card and a Netbook / Notebook embedded HSPA
- Since 2G also supports Internet surfing, why should I change to No.1 Mobile Broadband Service and what are the advantages for changing?
As the speed of No.1 Mobile Broadband Service is higher than 2G, 3G can support various content which focuses on speed, such as watching TV and video via the Internet. With 2G, you can only surf Internet, whereas 3G enables you to enjoy more interaction and fun via No.1 Mobile Broadband Service than 2G.
- Is No.1 Mobile Broadband Service available everywhere?
No.1 Mobile Broadband Service is available throughout Macau except for some areas which have no 3G signal.
- What is the highest download speed of No.1 Mobile Broadband Service?
The highest download speed is up to 3.6Mbps, but the actual data transmission speed may vary due to certain circumstances such as the current internet environment, the computer hardware used, software(s) installed and used, the number of concurrent users, the location, the speed of the website(s) or other factors.
- Do you need to change a SIM Card to use No.1 Mobile Broadband Service?
No.
- Could I apply for No.1 Mobile Broadband Service if I subscribed for “Just One SIM” Service?
Yes.
- How many plans are there for the "No.1 Mobile Broadband (in volume)"?
There are 6 plans and the monthly charge ranges from $38 to $488.
- What is the lowest monthly charge of "No.1 Mobile Broadband (in volume)" and what does it include?
The lowest monthly charge is $38 and it includes 50MB of No.1 Mobile Broadband Data Usage and 5 hours of Wireless Broadband – Wi-Fi Usage per month.
- What is the monthly charge of the unlimited "No.1 Mobile Broadband Plan 5 (in volume)" and what does it include?
The monthly charge of the unlimited "No.1 Mobile Broadband Plan 5 (in volume)" is $488 and the No.1 Mobile Broadband Data Usage and Wireless Broadband – Wi-Fi Usage are also unlimited.
- Is there any free Wireless Broadband – Wi-Fi Usage of No.1 Mobile Broadband Service?
Yes, there are packages that include from 5 hours free to unlimited usage.
- What is the extra charge of the "No.1 Mobile Broadband (in volume)"?
The extra charge of the No.1 Mobile Broadband Usage is $0.02* / KB. (Some devices and computers count data usage by kb as the unit.) While the extra charge of Wireless Broadband – Wi-Fi Usage is $0.1* / minute.
* Not applicable to unlimited of "No.1 Mobile Broadband Plan 5 (in volume)" customer.
- How can I as a No.1 Mobile Broadband Service Customer resend or change the Wi-Fi Password?
To resend the Wi-Fi Password: you can resend the Wi-Fi Password through the No. 1 Hotline: 1000, "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in) or WeWAP*.
To change the Wi-Fi Password: you can change the Wi-Fi Password through "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in) or WeWAP*.
* Not applicable to "No.1 Mobile Broadband (in time)" Customer.
- Is there any extra charge for the "No.1 Mobile Broadband (in volume)"? If so, what are they?
- If the monthly local No.1 Mobile Broadband Usage is over the free usage, then the extra charge is $0.02* / KB. CTM offers the Local Data Usage upper limit charge of $500 to customers. This enables you to surf the Internet all day and night and the charge will not go over the Local Data Usage upper limit charge. (For the details of Local Data Usage upper limit charge, please refer to the 15th question.)
- Also, you must note that the "No.1 Mobile Broadband (in volume)" doesn't include data usage incurred from BLACKBERRY Mobile E-mail Service, Push My Mail, Push-to-Talk and Live Traffic, etc... Therefore, you are required to pay extra charge for the above services.
- "No.1 Mobile Broadband (in volume)" doesn't include data usage incurred while roaming.。
Not applicable to unlimited usage of "No.1 Mobile Broadband Plan 5 (in volume)".
- What is the Local Data Usage upper limit charge?
CTM has automatically set up the Local Data Usage upper limit charge for each individual customer to ensure limited charges. The upper limit charge is $500.
- What does Local Data Usage upper limit charge of the "No.1 Mobile Broadband (in volume)" include?
It includes Local Data Usage, Data Package Plan Monthly Service Charge and Wireless Broadband – Wi-Fi Usage, but it is not applicable to data usage incurred from BLACKBERRY Mobile E-mail Service, Push My Mail, Push-to-Talk, Live Traffic and while roaming.
- How do you count the charge while using No.1 Mobile Broadband Service at overseas?
It is based on the area roamed and the individual charging scheme of the roaming network operators.
- If I am a current 3G Package Plan Customer and wish to subscribe for the "No.1 Mobile Broadband (in volume)", how will the data usage be consumed?
The data usage of "No.1 Mobile Broadband (in volume)" will be consumed first, followed by the data usage of the 3G Package Plan.
- Where can I check the remaining monthly free data usage?
For checking the remaining monthly free data usage, please go to "MobiWeb" → "My Bill Info" (logged in), go to WeWAP* via handset, enquire via No. 1 Hotline: 1000 or visit any CTM Shop for assistance.
* Not applicable to "No.1 Mobile Broadband (in time)" Customers.
- What will happen if you receive a call while using No.1 Mobile Broadband Service?
If a call is received while using No.1 Mobile Broadband Service via your handset, you can receive the call as normal. However, you can not dial or receive the call while using Netbook / Notebook, since it has no dial function. Moreover, you can send or receive SMS while using No.1 Mobile Broadband Service via your Netbook / Notebook.
- What are the types of plans for No.1 Mobile Broadband Service?
- "No.1 Mobile Broadband (in volume)"
- "No.1 Mobile Broadband (in time)"
- "Net's Go" Mobile Broadband
- What is the difference between "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
The main difference is the charge of "No.1 Mobile Broadband (in volume)" which is calculated based on usage (KB) and the charge of "No.1 Mobile Broadband (in volume)" is calculated based on the time (minute).
- Which plan should I choose, "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)" that is best for me?
It depends on the devices that you use. The "No.1 Mobile Broadband (in time)" is suitable if you use Netbook / Notebook. However, if you use No.1 Mobile Broadband Service via handset, then the “No.1 Mobile Broadband (in time)” is more suitable for you.
- Is there any difference of speed for "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
There is no difference as the speed is the same for both plans.
- Are the monthly Wireless Broadband – Wi-Fi Usage of "No.1 Mobile Broadband Plan 5 (in volume)" and "No.1 Mobile Broadband Plan 5 (in time)" unlimited?
Yes.
- Could I subscribe for the "No.1 Mobile Broadband (in volume)" and “No.1 Mobile Broadband (in time)” at the same time?
No.
- Are there any plans of No.1 Mobile Broadband Service that charge based on time and usage?
No.
- How can I check if I had subscribed for the "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)"?
You can check your plan name is "No.1 Mobile Broadband (in volume)" or “No.1 Mobile Broadband (in time)” on your bill or simply call the No. 1 Hotline: 1000 for assistance.
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FAQ of "No.1 Mobile Broadband (in time)"
- What is No.1 Mobile Broadband Service?
The No.1 Mobile Broadband Service enables you to surf the Internet via supporting devices in both indoor and outdoor by using methods that is similar to general broadband. With this service, you can go online to view various websites, such as Facebook, YouTube, Yahoo, etc... or use the CTM Mobile Service, such as Mobile MSN, Mobile TV, etc...
- What are the devices and methods needed for No.1 Mobile Broadband Service?
The main devices are dependent on the method that you choose. The main devices and methods are:
(1). A 3G SIM Card and a 3G handset
(2). A 3G SIM Card, a 3G Data Card (HSPA) and a Netbook / Notebook
(3). A 3G SIM Card and a Netbook / Notebook embedded HSPA
- Since 2G also supports Internet surfing, why should I change to No.1 Mobile Broadband Service and what are the advantages for changing?
As the speed of No.1 Mobile Broadband Service is higher than 2G, 3G can support various content which focuses on speed, such as watching TV and video via the Internet. With 2G, you can only surf Internet, whereas 3G enables you to enjoy more interaction and fun via No.1 Mobile Broadband Service than 2G.
- Is No.1 Mobile Broadband Service available everywhere?
No.1 Mobile Broadband Service is available throughout Macau except for some areas which have no 3G signal.
- What is the highest download speed of No.1 Mobile Broadband Service?
The highest download speed is up to 3.6Mbps, but the actual data transmission speed may vary due to certain circumstances such as the current internet environment, the computer hardware used, software(s) installed and used, the number of concurrent users, the location, the speed of the website(s) or other factors.
- Do you need to change a SIM Card to use No.1 Mobile Broadband Service?
No.
- Could I subscribe to both "Friends & Family" Plan and "No.1 Mobile Broadband (in time)"?
Yes.
- Could I apply for No.1 Mobile Broadband Service if I subscribed for "Just One SIM" Service?
Yes.
- How many plans are there for the "No.1 Mobile Broadband (in time)"?
There are 5 plans and the monthly charge ranges from $88 to $488.
- What is the lowest monthly charge of "No.1 Mobile Broadband (in time)" and what does it include?
The lowest monthly charge is $88 and it includes 20 hours of No.1 Mobile Broadband Data Usage and 5 hours of Wireless Broadband – Wi-Fi Usage per month.
- What is the monthly charge of the unlimited "No.1 Mobile Broadband Plan 5 (in time)"?
The monthly charge of the unlimited “No.1 Mobile Broadband Plan 5 (in time)” is $488 and the Wireless Broadband – Wi-Fi Usage is also unlimited.
- Is there any free Wireless Broadband – Wi-Fi Usage of No.1 Mobile Broadband Service?
Yes, there are packages that include from 5 hours free to unlimited usage.
- What is the extra charge of the "No.1 Mobile Broadband (in time)"?
The extra charge of the No.1 Mobile Broadband Usage and Wireless Broadband - Wi-Fi Usage is $0.1* / minute.
* Not applicable to the unlimited plan of "No.1 Mobile Broadband Plan 5 (in time)" customer.
- How can I as a No.1 Mobile Broadband Service Customer reset or change the Wi-Fi Password?
To resend the Wi-Fi Password: you can resend the Wi-Fi Password through the No. 1 Hotline: 1000, "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in) or WeWAP*.
To change the Wi-Fi Password: you can change the Wi-Fi Password through "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in) or WeWAP*.
* Not applicable to “No.1 Mobile Broadband (in time)” Customers.
- Is there any extra charge for the "No.1 Mobile Broadband (in time)"? If so, what are they?
- If the monthly local No.1 Mobile Broadband Usage is over the free usage, then the extra charge is $0.1* / minute. CTM offers the Local Data Usage upper limit charge of $500 to customers. This enables you to surf the Internet all day and night and the charge will not go over the Local Data Usage upper limit charge. (For the details of Local Data Usage upper limit charge, please refer to the 16th question)
- The "No.1 Mobile Broadband (in time)" doesn't include data usage incurred while roaming. Thus, the extra charge is applicable for the above roaming usage.
* Not applicable to unlimited usage of "No.1 Mobile Broadband Plan 5 (in time)".
- What is the Local Data Usage upper limit charge?
CTM has automatically set up the Local Data Usage upper limit charge for each individual customer to ensure limited charges. The upper limit charge is $500.
- What does Local Data Usage upper limit charge of the "No.1 Mobile Broadband (in time)" include?
It includes Local Data Usage, Mobile Service Package Plan Monthly Service Charge and Wireless Broadband – Wi-Fi Usage, but it is not applicable to data usage incurred while roaming.
- Does the free usage of "No.1 Mobile Broadband (in time)" include local and roaming usage?
No, it includes local usage only. While using No.1 Mobile Broadband Service in overseas, customer is required to pay for the data service charges based on the individual charging scheme of the roaming network operators. For example, the roaming network operator that "No.1 Mobile Broadband (in time)" Customer choose is calculated based on usage, therefore, the customer is required to pay for the data service charges based on the individual charging scheme, which is calculated based on usage.
- As a "No.1 Mobile Broadband (in time)" Customer, can I access CTM WeWAP?
No, you cannot access CTM WeWAP because the main application of "No.1 Mobile Broadband (in time)" are for Netbook / Notebook users since CTM WeWAP must be accessed via handset.
- What services are free if I have the "No.1 Mobile Broadband (in time)"?
As a customer of "No.1 Mobile Broadband (in time)", you can enjoy the "Free 6 Seconds", "Free Birthday Usage Offer" (Only applicable to mobile account registered under personal name), "Friends & Family" Plan (Only applicable to local "CTM Buddy" calls) for free. Other services are calculated based on minute or usage unit, such as IDD, voice call, video call, SMS and MMS.
- What services are not applicable to "No.1 Mobile Broadband (in time)"?
The "No.1 Mobile Broadband (in time)" is not applicable to BLACKBERRY Mobile E-mail Service, Push My Mail, Push-to-Talk and other specific content, such as True Tone, Polyphonic Ringtone, Funny Ringtone, JAVA Game, etc...
- How do you calculate the charge while using No.1 Mobile Broadband Service in overseas?
It is based on the area roamed and the charging scheme of the individual roaming network operators.
- Where can I check the remaining monthly free data usage?
For checking the remaining monthly free data usage, please go to "MobiWeb" → "My Bill Info" (logged in), go to WeWAP* via handset, enquire via No. 1 Hotline: 1000 or visit any CTM Shop for assistance.
* Not applicable to "No.1 Mobile Broadband (in time)" Customers.
- Can I as a "No.1 Mobile Broadband (in time)" Customer make calls as normal 3G Package Plan Customers?
Yes, but since the focus of "No.1 Mobile Broadband (in time)" is data, some specific services are calculated based on charge per minute or usage unit, such as IDD, voice call, video call, SMS, MMS, etc…
- What will happen if you receive a call while using No.1 Mobile Broadband Service?
If a call is received while using No.1 Mobile Broadband Service via your handset, you can receive the call as normal. However, you can not dial or receive the call while using Netbook / Notebook, since it has no dial function. Moreover, you can send or receive SMS while using No.1 Mobile Broadband Service via your Netbook / Notebook.
- What are the types of plans for No.1 Mobile Broadband Service?
- "No.1 Mobile Broadband (in volume)"
- "No.1 Mobile Broadband (in time)"
- "Net's Go" Mobile Broadband
- What is the difference between "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
The main difference is the charge of "No.1 Mobile Broadband (in volume)" which is calculated based on usage (KB) and the charge of "No.1 Mobile Broadband (in time)" is calculated based on the time (minute).
- Which plan should I choose, "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)" that is best for me?
It depends on the devices that you use. The "No.1 Mobile Broadband (in time)" is suitable if you use Netbook / Notebook. However, if you use No.1 Mobile Broadband Service via handset, then the "No.1 Mobile Broadband (in volume)" is more suitable for you.
- Is there any difference of speed for "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)"?
There is no difference as the speed is the same for both plans.
- Are the monthly Wireless Broadband – Wi-Fi Usage of "No.1 Mobile Broadband Plan 5 (in volume)" and "No.1 Mobile Broadband Plan 5 (in time)" unlimited?
Yes.
- Could I subscribe for the "No.1 Mobile Broadband (in volume)" and "No.1 Mobile Broadband (in time)" at the same time?
No.
- Are there any plans of No.1 Mobile Broadband Service that charge based on time and usage?
No.
- How can I check if I had subscribed for the "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)"?
You can check your plan name is "No.1 Mobile Broadband (in volume)" or "No.1 Mobile Broadband (in time)" on your bill or simply call the No. 1 Hotline: 1000 for assistance.
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FAQ of "Net's Go"
- What is "Net's Go" Mobile Broadband Service?
The "Net's Go" Mobile Broadband Service is designed for customers who enjoy accessing mobile broadband via their handsets. With this package, customers can freely surf a variety of websites such as Facebook, YouTube, Yahoo and CTM Service for more information such as handset version MSN, Mobile TV, etc via their handsets.
- What is the main difference between the "Net's Go" Mobile Broadband Service and "No.1 Mobile Broadband (in time) / (in volume)"?
The main difference is: "Net's Go" Mobile Broadband Service is mainly designed for the mobile users using their handsets, but this service is unstable if it is applied on non-mobile devices likewise Peer-to-Peer, File Transfer Protocol (FTP) and online games etc.
- What equipment do I need to have prior to subscribing to the "Net's Go" Mobile Broadband Service?
You need a 3G handset and SIM card that support 3G Mobile Broadband Service in order to apply and use the "Net's Go" Mobile Broadband Service.
- Can I use the "Net's Go" Mobile Broadband Service anywhere?
Basically, you can use the "Net's Go" Mobile Broadband Service wherever there is 3G Network coverage throughout Macau.
- Do I need to change my SIM card when using the "Net's Go" Mobile Broadband Service?
No.
- If I currently have the "Just One SIM" Service subscription, can I also apply for the "Net's Go" Mobile Broadband Service?
Yes.
- What is the monthly service charge for the "Net's Go" Mobile Broadband Service and what is included in the package?
The service charge is just $128 per month and it includes 2GB Local Mobile Broadband Usage and 10 hours of Wi-Fi Usage.
- Once all the inclusive usages in the "Net's Go" Mobile Broadband Service Package are used up, how much will the additional usages be charged?
The thereafter charges are just $0.02 / KB for Mobile Broadband Service (Note: calculations of data volume for some handsets are based on the size of the received / sent file in kb, while 1KB = 8kb) and $0.01 / min. for Wi-Fi.
- How do I resend password or change password for Wi-Fi of the "Net's Go" Mobile Broadband Service?
- To resend the Wi-Fi Password: you can resend the Wi-Fi Password through the No.1 Hotline:1000, "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in), WeWAP (not applicable to "No.1 Mobile Broadband (in time)" Customers) or call #8080 with your handset.
- To change the Wi-Fi Password: you can change the Wi-Fi Password through "Wi-Fi Password Resend & Change" of "MobiWeb" (logged in) or WeWAP (not applicable to "No.1 Mobile Broadband (in time) Customers).
- What other types of charges, if any, may incur once I subscribe and use the "Net's Go" Mobile Broadband Service?
- If the monthly "Net's Go" free Local Data Usage has been used up, then the thereafter charge is $0.02 / KB. CTM has preset the Local Data Usage upper limit for each customer at $500, thus, you can enjoy surfing Internet but the Local Data Usage charge will not exceed the limit.
- The "Net's Go" Mobile Broadband Service does not include the Data Usage incurred by: BlackBerry Mobile Email Services, Push My Mail, Push to Talk, Traffic Monitoring services, etc…, therefore, for any of those aforementioned services used, the respective charges will be applicable.
- The "Net's Go" Mobile Broadband Service does not include roaming data usage. Any additional roaming data usage will be charged according to individual charging scheme of the selected roaming network operators.
- What is the upper limit charge of Local Data Usage?
CTM has preset a maximum limit to only charge $500 or less per customer per month for the local data usage of the "Net's Go" Mobile Broadband Service.
- What is being included in the "Net's Go" Mobile Broadband Service Local Data Usage upper limit charge?
The "Net's Go" Mobile Broadband Service's Local Data Usage upper limit charge includes "Net's Go" Mobile Broadband Service monthly charge, Local Data Usage and Wi-Fi Usage. However, it is not applicable to the Data Usage incurred by BlackBerry Mobile Email services, Push My Mail, Push to Talk, Traffic Monitoring and when roaming.
- How will I be charged if I'm using the "Net's Go" Mobile Broadband Service overseas?
Since all roaming locations are different, the charge will be based on the individual charging schemes of the selected roaming network operators. For more details, please click here.
- How do I check my monthly free data usages?
To check your monthly free data usages, you can conveniently refer to the following channels: MobiWeb (logged in) → My Bill, login to WeWAP → My Bill, call No. 1 Hotline: 1000, Inquiry Hotline 66800800, send USSD #111# or visit any CTM Shop.
- What will happen if I receive an incoming call while I'm using the "Net's Go" Mobile Broadband Service?
You can still answer the call even if you are using the "Net's Go" Mobile Broadband Service.
- Can I subscribe to the "Net's Go" Mobile Broadband Service and "No.1 Mobile Broadband (in time) / (in volume)" at the same time?
Unfortunately "Net's Go" Mobile Broadband Service cannot be used with "No.1 Mobile Broadband (in time) / (in volume)". GPRS Package at the same time.
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The above information is only for reference and may be amended without prior notice. |
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