MobiWeb is an innovative service for CTM Mobile Customers to communicate via Internet with their friends who also have GSM mobile phones. Once registered, customers can enjoy SMS, Mobile Page, Ringtones & Graphics Download and Mobile Billing Enquiry. Moreover, customers can modify their personal information and passwords anytime they want.
It is a service that allows CTM Mobile Customers to connect to the Internet anytime to conveniently send a message to their friends' GSM mobile phones as long as their mobile phones are registered in a mobile network which support SMS. The message can be sent to an individual or a pre-defined group in a one-time distribution. This service also allows customers to create their own Personal Address Book, check their prescheduled messages from the LogBox and view the Report for the total number of sent messages in the past three months.
3. What is Mobile Page Service? Why is the Mobile Page Service Free of Charge?
With this service, CTM Mobile Customers can enable their friends who have access to the Internet to send them a message on their handset via the Internet. This is a special benefit to CTM Mobile Customers by allowing their friends who are not Mobile Customers to keep in touch just by inputting a password assigned by CTM Mobile Customers.
CTM Mobile Customers can connect to the Internet anytime to download special Ringtones or unique Graphics onto their own mobile phones that support this feature. See the Handset Compatibility for a list of mobile phones that support these features.
All messages sent from MobiWeb can be in English or Chinese format (depending on the handset model used by the receiver). The maximum characters for sending SMS in English is 147 and 60 for Chinese (spaces and punctuations included). The maximum characters for sending Mobile Page Service in English is 141 and 54 for Chinese (spaces and punctuations included). In addition, customers can pre-set the messages with the expected sent date and time which will be automatically sent out according to the schedule.
Enter your name and mobile number, click "SUBMIT".
A password will be sent to your mobile phone shortly and you will be required to fill in your "Mobile Number" and "Confirmation Code" in the MobiWeb main page under "Confirmation Code", and then click "SUBMIT"
Then you may fill in your "Name", enter your new password and re-enter again.
You may also set a "secret question" that will help to recall or remind you of the password. CTM will verify your identification by asking you this question.
Just fill in the answer that may be exactly your password.
You can also enter your own alternate e-mail that can reach you besides the one assigned by CTM MobiWeb.
Select the language that you want to display on your handset and the time frame that you want to receive your e-mail notification. After completion of the form, you may start to enjoy the MobiWeb.
* Remarks
You must confirm by the registrating the Password within 24 hours. If not, the Password will be invalid and you must re-register again to receive another new one.
My Account is a special account that is personalised for you. You may enter to find your Mobile Billing Infomation, Profile and even change your Service Package Plan, Bill Language and Billing Address.
10. How do I check the Message Status?
(NOTE: Not available for Mobile Page Service)
After sending the message, click on the "Schedule" sub-menu button
The status of all messages will appear:
"Recipients" are the names of the receivers;
"Message" is the detailed content of the message;
"Date & Time" is the scheduled date & time when the message is to be sent out;
"Status" has the following items:
"Pending " The message is scheduled to be sent at the date & time.
"Sent " The message has been successfully sent at the date & time.
"Mode" has the following details:
"Edit" The message is in "Pending" stage and can be modified or deleted.
"N/A" The message has been sent and cannot be edited.
11. What is the function of the Personal Address Book?
Individual Call
To Update or Delete a Record
Select [Add]
Enter the name of the recipient.
Enter the mobile number of the recipient.
Press "Add" button to save your Address Book.
You can add as many individual calls as you want.
Update/Delete
Click on "person name".
Modify the name or mobile number if updating, press the "Update"button to save the change.
Press "Delete" button to delete the current record from your Address Book.
Group Call
To Add a New Record
Enter the group name.
Enter at least one group member including member name and mobile number.
You can have a maximum of 10 members per group, and
You can have a maximum of 10 groups per registered customer.
Press "Add" button to save the current group.
To Update or Delete a Record
Click on the group name.
Modify either group name, member name(s) or mobile number(s) if updating, press the "Edit" button to save the change.
Press the "Delete" button to delete the current group from your Personal Address Book.
To update/delete a member from a group, click on the member name of the group and press either, "Update" button to save the change or "Delete" button to delete this member from the group.
Check Report (Not available for Mobile Page Service)
The Check Report will show your record for the last 3 months including a daily amount.
Upon registering for the MobiWeb, all new accounts will be automatically be asked to create a Mobile Page Password. However, the Mobile Page Password can be changed anytime by
Click [My Account]
Click "Edit" next to Mobile Page Password
Enter the new Mobile Page Password and re-enter again to start enjoying
Tell your friend to click the [Send Mobile Page] button on the Login page.
Enter your CTM mobile number.
Enter the Mobile Page Number (that is your Mobile Page Password and it must be supplied by you, a CTM Mobile Customer).
Enter their name.
Select the language type for the message.
Type in their message. The maximum length of the message is 141 alphanumeric characters (a"From:" is added at the beginning of the message automatically to identify where this message from) or 54 Chinese (BIG5) characters.
Press "Send" button to send the message to your handset.
Login the MobiWeb page and select Ringtones and Graphics. Then, if you choose to download, then click on the button and select your favourite Ringtones/Picture Messages/Graphics, enter the mobile number that you want the Ringtone loaded onto and press "Download" Then, your mobile phone will receive a message as a confirmation and you just need to delete the message . To download a Graphics or Picture Messages is the same process.
Login the MobiWeb Page and select Ringtones or Graphics then select design Graphics or compose Ringtones to create your very own design. Once the Graphics is designed or Ringtones is composed, just press the "Floppy disk" icon or function key "F5" to save your Ringtones / Graphics. Once the Ringtones / Graphics is saved, you may look for your design on the Graphics page and press "Download".
Once the Ringtone is saved, then you may look for your own Ringtone on the Ringtone page and enter the receiver's mobile number, then press "Download" and you will receive your newly created Graphics/Ringtone.
This page is best viewed with Internet Explorer 5.0+ or Netscape Communicator 4.7+ Maximise the resolution of your monitor to 800 X 600 for better performance.
With MobiVAS in MobiWeb, you can apply and cancel value-added services online such as Call Forwarding Services, CLI, Voice Mail, International Call Forwarding Service, Personal Assistant Service and WAP Services.
There’s no monthly fee if your photo storage is less than 10MB. Whenever the storage is greater than 10MB, we'll charge you a 30 days monthly fee for MOP10 for storage greater than 10MB to 50MB. Similarly, when your storage goes over 50MB, MOP20 will be levied and you can enjoy up 200MB storage for 30 days.
You may delete the album inside My Album page. Select the album you wish to delete and press DELETE button, it is just that simple. The delete action will only remove the album from your My Album account but have no effect on the files saved in your computer or camera.
Whenever you enter a new mailing address, the system will automatically capture and save into your own address book. Thus, no retyping is needed when sending the photos to the same addresses.
Yes! You may delete them from the PHOTOLIST section. Click on SELECT button of the images you wish to delete, and press DELETE. Again, this will remove the images from your album only and have no effect to the files in your computer and camera.
Pixel resolution is important for many reasons. Not only will higher pixel resolution result in greater details, but it also dictates what size photos you can get before your digital photos appear jagged. Here are the suggested pixel resolutions to ensure high-quality photo outputs:
Image Pixel Resolution
Maximum photo size
225 X 300
Passport Photo (1.5" X 2")
300 X 450
Wallet photo (2" X 3")
450 X 600
Web-Cam photo (3" X 4")
375 X 525
2R (2.5" X 3.5")
525 X 750
3R (3.5" X 5")
600 X 900
4R (4" X 6")
750 X 1050
5R (5" X 7")
1600 X 1200
8R (8" X 10")
31. How can I view my upload images?
You can click the selected album and click on the image or the PHOTOLIST button to view.
32. Can I rotate my images and move my images to another album?
Inside PHOTOLIST, highlight the SELECT button of the images and press ROTATE button. Each mouse click rotates your image 90 degrees in a clockwise direction. To move the images, just highlight the SELECT button and press MOVE button. Choose the album you want to put them in, then press OK.
33. Can I review the details (like camera model, f-number...etc) of my images?
CTM My Album has developed a new technology to detect the parameter setting of each image you upload. Once you press UPLOAD NOW button, the image details will transfer with your image to your private album.
If you want to review this information, you can go into PHOTOLIST page, pick the image and click on its DETAIL button.
You can order photo prints from any of the photographs that you have uploaded onto CTM My Album. We offer a lot of different photo sizes including the below:
Pixels not less than: 225 x 300
Pixels not less than: 300 x 450
Pixels not less than: 450 x 600
Pixels not less than: 375 x 525
Pixels not less than: 525 x 750
Pixels not less than: 600 x 900
Pixels not less than: 750 x 1050
Pixels not less than: 1200 x 1500
When placing the order, just login your CTM My Album account, select the pictures you want to have photo output, and click on CLICK TO BUY button.
After you add the pictures into your pixCart, you can click the SIZE button to select the photo size you want. From the page of CHOOSE IMAGE SIZE, you will find a QUALITY column. If the quality is GOOD, this means that the resolution of your picture is good enough to output that particular size. However, if the quality is POOR, it means that the resolution is too low for the size you selected.
Our resolution recommendations are as follows:
Image Pixel Resolution
Maximum photo size
225 X 300
Passport Photo (1.5" X 2")
300 X 450
Wallet photo (2" X 3")
450 X 600
Web-Cam photo (3" X 4")
375 X 525
2R (2.5" X 3.5")
525 X 750
3R (3.5" X 5")
600 X 900
4R (4" X 6")
750 X 1050
5R (5" X 7")
1600 X 1200
8R (8" X 10")
We also recommend that you use the least jpeg compression possible. While high resolution and low compression will increase transfer time, they produce best output results.
Pictures that fall below our recommended resolution guidelines may look okay when viewed online, but will appear blurry in the final output.
In addition, to check the resolution of your pictures once you have them transferred to our website, go to the PHOTOLIST page and click DETAIL button.
36. How can I pay for my order and will I have any confirmation after I have ordered printing?
You can use credit card like VISA & MASTERCARD for on-line payment. After the ordering process, a reply e-mail will be sent to you as confirmation.
Sure! All your order history is stored at your private account. You can retrieve these information by clicking ACCOUNT at the top of the screen, then select ORDER HISTORY icon, you can see your order history as well as the status of your outstanding order.
Each order will go through the following 3 steps:
1. PENDING: order is waiting for process
2. PROCESSING: order is in the production process
3. COMPLETED: order has been sent out to customer
If order cannot be completed, the STATUS column will show:
FAILED: order is cancelled due to incorrect mailing address. No refund is allowed.
REJECTED: due to certain reason, order is being rejected. No refund is allowed.
Just click on the button "Compose MMS" in the My Album page or My Images page and add in MMS subject (note that only English Language is supported); sound effect (you may attach a sound clip in your message) and add a message for each image. Finally, remember to click "Update" after each field.
You may also add effects to each image. Just click on the "Text Effect" or "Frame Effect". To reset any preset effect, click on "Reset All Effects".
42. What is the Share feature on the online album?
The online album provides an easy way for you to share your pictures online with family and friends. You can select an album and add or delete pictures from it. Then, you can select your recipients and create an e-mail to invite them to view the album. Just click the link, and follow the instruction attached in the e-mail, your selected recipients will be able to view the pictures.
As sharing pictures are copied and shared to recipients' album account automatically, even if recipient deletes the sharing pictures, your master image file will not be affected.
Note: When someone wants to share the album with you, you'll receive an e-mail invitation to view shared pictures. The e-mail includes complete instructions for how you can view the album. Click on the link (URL) provided, alternatively, you can copy the link provided in the invitation e-mail and paste it into your browser.
However, all pictures are only hyperlink to your personal account that will not take up the storage space in your personal album account.
Besides, you can still select the images you want (by checking the box underneath them), and then clicking the blue [BUY] button on the left hand corner to order prints.
You can put the pictures under a dedicated album and share this album to your family and friends.
In My Album:
1.Select the album you want to share,
2.then click [Share] button on the right hand side of the album,
3.enter the email address(es) of your family and friends that you want to share with,
4.click [OK] button.
Then an invitation email will be sent to your invited guest(s). They will need to follow the instruction to see your shared album online. Please be reminded that online sharing of photo album will not incur any additional cost.
44. If my friends delete my shared album, will my own images be affected?
As the Share feature is only a hyperlink format from image owner to the invited guest(s), even if invited guests have deleted the shared album, your master image files will not be affected.
45. Can I add more people to a shared album after I shared it?
Yes. You can click [Share] button on the right hand side of the shared album, then enter the email address that you want to add on the sharing list, an email will then be sent to your friends automatically.
48. What can I do when I cannot enter into the Wait'n Smile Connecting Tone Service webpage?
Please follow the below setting: 1. In Microsoft Internet Explorer (IE 6.0) Tool Bar select 「Tools」 2. In the「Internet Options....」choose 「Privacy」 3. Then change the Privacy Setting into 「Low」 4. Click 「Refresh」
If your mobile phone has no GPRS setting, please dial #105*2# to download the GPRS setting first. Should you experience any problems, please visit MobiWeb to search for the GPRS setting and follow the instructions carefully to set your mobile phone manually.
b)
However, if you are holding the following mobile phones, you can try the below manual settings: Nokia : Press Menu--> Choose Web--> Select CTM GPRS to access WeWAP Motorola : Press Menu--> Choose Web Access--> Select Browser to access WeWAP Sony Ericsson : Press Menu--> Choose Internet Services--> Press More--> Go to--> Select CTM GPRS to access WeWAP
Browsing WeWAP is FREE since November 2005. Charges for WeWAP will only apply when you download or subscribe individual content from WeWAP, and the amount will be stated before your confirmation of any download or subscription.
The available content in WeWAP includes music (Video Ringtones, MTV, Full Songs, True Tones, Polyphonic Ringtones, Singers News and all latest Hit Songs Charts), News (Local, International, Entertainment, Sports, Financial Updates, etc.), Games, and many more (please refer to the WeWAP Section for more details).
The data usage charge is applicable whenever you use the data service and applications through mobile network. GPRS data usage will be counted in KB. Customer can also choose the GPRS Package Plan they need.
The data service and applications are include: web browsing, MMS, MSN^, Mobile Email, GPS/AGPS, MAP King, Google Map, handset built-in or downloaded data applications, downloading*, etc.).
Also, the respective data (e.g. WeWAP, GPRS, 3G, HSPA) usage charge or the roaming data usage charge is applicable when you roam.
^ Customers can download the MSN application/login MSN via WeWAP in order to waive the local data service charge.
* WeWAP content downloading is excluded.
Notes: The mentioned service and applications may vary from handset to handset, subject to the specification of the supplier(s) of the service(s)/application(s). User should refer to the instruction or user manual of the corresponding service(s)/application(s) to identify if the use of the service(s)/application(s) will incur data usage.
You can roam to all the destinations that provide 2G / 3G Mobile Network as long as they have roaming arrangements with CTM (please refer to the Roaming Section for more details).
56. How do I connect to CTM's 3G Roaming Partners' Mobile Network?
To connect to CTM's 3G Roaming Partners' Mobile Network, you are required to set your mobile phone to Dual Mode that enables automatic roaming to our 2G / 3G Mobile Networks.
57. Can I use Video Call with my 3G mobile phone while roaming?
Yes, you can. But please make sure that you and your friend both meet the following criteria in order to make a successful Roaming Video Call: 1. Use a 3G mobile phone 2. Both are 3G Mobile Customers 3. Connect to the CTM's 3G Roaming Partners' Mobile Network
59. What is the charging principle of 3G Mobile Service while roaming?
In general, the roaming charges of both 3G and 2G Voice Calls are the same, and all other roaming charges are subject to the price changes of the roaming network operators (please refer to the Roaming Tariff Section for more details).
60. What will happen if I'm a 3G Mobile Customer using a 3G mobile phone and I roam to a destination that provides only 2G Mobile Service by a CTM Roaming Partner?
You can make Voice Calls and use Data Services as long as the roaming network operator your mobile phone is connected to a CTM Roaming Partner.
62. The services available are dependent on whether the individual roaming network operator supports either one or both Video Calls and Data Services.
This situation may occur if the 3G roaming arrangement between CTM and the individual roaming network operator has not yet been officially established, even though the 3G Mobile Network may exist in that respective country. To make and receive calls, simply change your Mobile Network Selection Setting manually to GSM Band Only to switch your connection back to the 2G Mobile Network.
64. Can I make 3G International IDD Video Calls to people overseas?
Yes, you can. CTM currently supports IDD 00 Video Calls to the destinations / operators listed in the latest International Video Coverage list. To ensure successful Video Calls, both parties must be using 3G mobile phones and be within 3G coverage areas within their respective mobile networks.
65. How do I make a 3G International IDD Video Call to my family or friends overseas?
Please make sure that they are 3G Mobile Customers of CTM's 3G Roaming Partners, and they are using 3G mobile phones. Once the criteria is established, then you can dial the following to make your 3G International IDD Video Call: i00 or Ï¡j + iCountry Codej + iTelephone Numberjand Press the Video Call Button
Web Video Calling Service enables Netizens all over the world to make Video Conference with one another via their Webcam, similar to Net Meeting or MSN Messenger.
71. Can I use the 3G-supported hardware (like mobile phone or data card) on other services like Internet or Fixed-line?
Hardware such as 3G mobile phone or data card is not applicable to use for Internet or Fixed-line. As for 3G related services, it depends on the individual service nature which cannot be generalized.
72. Which mobile value-added services cannot be used with 3G Mobile Service?
Currently, Cell Broadcast Service is not available in 3G Mobile Service, thus the existing Local News (818), International News (828), Chinese Weather Information (888), English Weather Information (889) and DSEJ Channels (Chinese 833, English 834 & Portuguese 835) services will all be terminated.
73. Can I change my current 2G BEST Prepaid Card to BEST Prepaid Card (3G)? If so, what do I need to do?
Yes, you can. However, the remaining balance & free items in your current 2G BEST Prepaid Card will not be transferable to the BEST Prepaid Card (3G). You will need to use a 3G mobile phone and purchase a new BEST Prepaid Card (3G) from any CTM Shop or BEST Prepaid Card Authorized Agency.
83. Do I need to change my SIM Card from 2G to 3G if I'm a current 2G Mobile Customer?
It is not necessary to change your SIM Card. But changing to a 3G SIM Card enables you to enjoy more services and convenience such as larger phonebook storage and increased SMS capacity.
85. Is there any special offers at CTM if I wish to apply for the 3G Mobile Service Package Plan?
Yes, CTM always provides special offers for your 3G subscription. You can always feel free to approach any CTM Shop or call our No. 1 Hotline: 1000 for enquiry for our latest offers.
87. If I don't know whether my mobile phone is 2G or 3G but I wish to join the 3G Mobile Service, what do I need to do?
You can simply check it in the Products Section at MobiWeb (www.ctm-mobile.com), call our No. 1 Hotline: 1000 or visit any CTM Shop when subscribing our 3G Mobile Service.
89. What can't I make a successful Video Call even though I meet all the criteria stated in Question 39?
Firstly, you will need to check whether your mobile phone is connected to the CTM 3G Network (455-04) and if the person you called meets the criteria stated in Question 39. If the answer is yes to both and you still cannot make a successful Video Call, then please call our No. 1 Hotline: 1000 for further assistance.
90. Do I need to pay any deposit when subscribing to the CTM 3G Mobile Service?
No. However, should you subscribe to the 3G Mobile Service with a mobile phone offer, then you are required to pay a handset deposit. Please feel free to visit any CTM Shop or call our No. 1 Hotline: 1000 for the latest program details.
92. Can I join the no. 1 Club with a 3G Mobile Package Plan?
Yes, you can. All CTM Mobile Package Plans (2G & 3G) with $200 or above monthly service charge will become a no. 1 Club Member automatically for FREE and can simultaneously enjoy various exclusive merchant offers (please refer to the no. 1 Club Section for more details).
3G Mobile Service is the third generation of mobile wireless communications which is aimed to increase efficiency and enhance current mobile application such as higher data transmission speed.
97. What are the main differences between 2G Mobile Service and 3G Mobile Service?
The main differences are that 3G Mobile Service enables you to use the video feature and enjoy a higher data transmission speed (upload and download speed are up to 64kbps and 384kbps, respectively) and of course, 3G Mobile Service includes other 2G Mobile Service such as Voice Call, SMS, Value-added Services, etc.
Since, different mobile phone brands / models have different function keys involved in making a Video Call, you are recommended to refer to your 3G mobile phone user manual for full details.
102. If the person I call doesn't meet the criteria stated in Question 39 and cannot access the Video Call, then will my Video Call be connected and what will be the charging principle for this particular call?
If the person you called cannot access the Video Call you made, then your call will automatically switch back to voice, and only the voice call airtime charge is applicable with no Video Call charge.
It enables you to keep a watchful eye remotely and wirelessly from anywhere such as from your home or office at anytime and in real time with sound capture via video call from your mobile phone which gives you a peace of mind.
104. How do I know if I need the 3G Surveillance Service?
If you have kids, pets or elderly relatives to look after, the 3G Surveillance Service will enable you to have instant video viewing at anytime from anywhere. For business, it enables you to have immediate viewing access to your store, factory, warehouse or cashier.
106. What equipment do I need to have prior to subscribing to the 3G Surveillance Service?
Basically, you need:
Dedicated wireless camera - ZTE MF58
SIM Card with a 3G Service Plan (we recommend you to apply for the monthly rental $20 3G Package Plan).
Caller's Line Identification (monthly rental $18).
3G Video Airtime Plan - Optional (we recommend you to subscribe to a 3G Video Airtime Plan instead of paying per video usage. The monthly rental charge ranges from $20 - $80 for 70 - 420 Video Call minutes).
Friends & Family - Optional (we recommend for you to sign up for this free subscription, please click here for more details
108. What's the charging scheme for 3G Surveillance Service?
Basically, the charge is based on the video call usage as per the video call made. Should you have a large amount of volume in video usage, we recommend you to subscribe to the 3G Video Airtime Plan. Please refer to Q106 for more details.
109. Are there any constraints and if any, what are they before I start to use the 3G Surveillance Service?
There are a couple of constraints when using the 3G Surveillance Service. The first is that the person who dials the mobile number of a 3G Surveillance Service must also be subscribed to a 3G Plan Service. And, the location of the wireless camera and from where the video call is made must be within the 3G Service coverage (currently only a few exceptional areas are out of the 3G Service coverage range).
111. What are the steps to begin using the 3G Surveillance Service?
Insert the SIM Card (with 3G Service) to a wireless camera - ZTE MF58, which is also the mobile number for the wireless camera (ZTE MF58).
Make sure the wireless camera (ZTE MF58) is fully charged.
Press and hold down the POWER button until the power indicator turns white. The powering process is completed only when the indicator turns from white to other colors.
Set the administrator number (AD), which is the first legitimate mobile number that dials a video call to the mobile number of the wireless camera (ZTE MF58). The AD will be prompted to enter a PIN code which is for the administration.
Set the other phone numbers (up to 20 legitimate mobile numbers with the administrator number included) by making a video call to the mobile number of the wireless camera (ZTE MF58).The PIN code is only needed for the first-time registration procedure.
113. How do you turn off the power of the wireless camera (ZTE MF58)?
Just press and hold down the POWER button (hold for about 3 seconds) until the light is switched off with a sound alert or whenever the battery is totally consumed, the wireless camera (ZTE MF58) will automatically switch off the power together with a sound alert.
116. How do you adjust the volume of the wireless camera (ZTE MF58) during the video call?
To adjust the volume, you just need to press the '#' key to increase volume and the '*' key to reduce volume during the video call. There are a total of 5 volume levels to adjust.
No.1 Mobile Broadband Tip: Select “Manual” in the network to avoid misuse of data transmission & network switching to roaming status near border & save unnecessary roaming data charge. Detail: 1000
